We believe the ability to provide superior service and establish and maintain long-term relationships with end users depends largely on the level of customer service customer provided. Type the text here As a result, we have dedicated significant resources to establish a fully automated and flexible customer service program which allow customers to contact dedicated customer service representatives either by e-mail. In all cases, customer service agents will have real time access to order information such as order status, order history, product and customer information from OLB’s database.

OLB can offer custom service levels designed to match clients service level requirements. Presently, our service level objective is for 90% of all e-mails to be responded to within 24 hours.

The benefit of this approach to customer service for each Partner is a professionally managed program with true added value. The net result will be more satisfied consumers.